Terms and Conditions

1. Introduction

1.1 These Terms and Conditions govern your use of the website located at www.btmwa.com.au (Website) operated by Byrne Turf And Maintenance (we, us, our).

1.2 By accessing or using this Website, you agree to be bound by these Terms and Conditions and our Privacy Policy below. If you do not agree, you must cease using the Website immediately.

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2. Australian Law and Consumer Rights

2.1 These Terms and Conditions are governed by the laws of Australia and, where relevant, the laws of the State or Territory in which Byrne Turf And Maintenance is based (currently WA).

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2.2 Nothing in these Terms and Conditions limits any rights you have under the Australian Consumer Law (ACL) that cannot be excluded or limited.

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3. Website Use

3.1 You must only use this Website for lawful purposes and in a way that does not infringe the rights of, or restrict the use and enjoyment of this Website by, any other person.

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3.2 You must not:

• Attempt to gain unauthorised access to any part of the Website or server.

• Introduce any virus, malware, or other harmful code.

• Use the Website to harass, abuse, defame, or offend any person.

4. Information on this Website (No Professional Advice)

4.1 The content on this Website is provided for general information purposes only. It is not tailored to your circumstances, and should not be treated as financial, legal, or professional advice.

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4.2 While we aim to keep information current and accurate, we make no representation or guarantee that the content is complete, up to date, or free from error.

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5. Products and Services

5.1 Any description of services, pricing, or offers on this Website is subject to change without notice.

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5.2 If you make an enquiry or booking through the Website, additional terms may apply (for example, service scope, fees, cancellation and rescheduling). Those terms will prevail to the extent of any inconsistency with these Website terms.

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6. Intellectual Property

6.1 Unless otherwise stated, we own or license all intellectual property rights in the content on this Website, including text, graphics, logos, icons, images, audio and video clips, layout, and software.

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6.2 You may view and temporarily cache a copy of the Website in your browser, and print a copy of content for your personal, non‑commercial use.

6.3 You must not reproduce, distribute, modify, transmit, adapt, or use any content from this Website for commercial purposes without our prior written consent.

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7. Third-Party Links

7.1 This Website may contain links to external websites operated by third parties. Those links are provided for your convenience only.

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7.2 We do not control and are not responsible for the content, privacy practices, or security of any third‑party websites. You access those sites at your own risk.

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8. Limitation of Liability

8.1 To the maximum extent permitted by law, we are not liable for any loss, damage, cost, or expense (whether direct, indirect, consequential, or otherwise) arising out of or in connection with:

• Your use or reliance on any content on this Website.

• Any interruption, delay, or inability to access the Website.

• Any virus or harmful code introduced through this Website or any linked site.

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8.2 Where liability cannot be excluded, and to the extent permitted by law, our liability is limited to:

• Re‑supplying the relevant services, or

• Payment of the cost of having those services re‑supplied.

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9. Indemnity

9.1 You agree to indemnify us and hold us harmless from and against any loss, damage, liability, claim, or demand (including legal costs on a solicitor‑client basis) arising out of or in connection with your misuse of the Website, your breach of these Terms and Conditions, or your violation of any law or third‑party rights.

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10. Privacy and Cookies

10.1 Our handling of personal information is governed by our Privacy Policy below, which forms part of these Terms and Conditions.

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10.2 The Website may use cookies or similar technologies to improve performance, remember preferences, and analyse traffic. You can adjust your browser settings to refuse cookies, but this may affect Website functionality.

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11. Changes to Terms

11.1 We may update these Terms and Conditions from time to time. The latest version will always be posted on this page with the updated “Last updated” date.

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11.2 By continuing to use the Website after changes take effect, you agree to the revised Terms and Conditions.

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12. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Byrne Turf And Maintenance

Email: Contact Us

Phone: 0468 003 040

Privacy Policy

1. Purpose of this Privacy Policy

1.1 This Privacy Policy explains how [Business Name] (we, us, our) collects, uses, discloses, and protects your personal information when you use our Website, make enquiries, or engage our services.

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1.2 We are committed to managing personal information in an open and transparent way and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to our business.

2. What is personal information?

2.1 “Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

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2.2 This may include your name, contact details, IP address, and any information you provide in contact forms, emails, or phone calls.

3. What personal information we collect

We may collect the following types of personal information:

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Your name.

Email address.

Phone number.

Postal address or service address.

Business name and ABN (for business customers).

Details about your enquiry, requested services, and communication history.

Technical information such as IP address, browser type, device type, and pages viewed on the Website (via logs and analytics tools).

We do not intentionally collect sensitive information (e.g. health information, racial or ethnic origin, religious beliefs) and ask that you do not include such information unless it is necessary and you consent to us receiving it.

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4. How we collect personal information

We may collect personal information in several ways:

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Directly from you when you:

• Submit a contact form or quote request on the Website.

• Send us an email or message through social media.

• Call us to make an enquiry or booking.

• Automatically when you visit the Website (through cookies, analytics, and server logs).

• From publicly available sources, where lawful and relevant (for example, business directories).

5. Why we collect personal information (Purposes)

We collect, hold, use, and disclose personal information for purposes including:

• Responding to your enquiries and providing quotes.

• Supplying our services and managing client relationships.

• Sending service-related communications, such as booking confirmations or follow‑up messages.

• Maintaining and improving our Website and user experience (via analytics and feedback).

• Keeping records required for accounting, tax, or regulatory purposes.

• Managing complaints and resolving disputes.

We will not use or disclose your personal information for a purpose that you would not reasonably expect, unless permitted or required by law or you have given consent.

6. Use of cookies and analytics

6.1 Our Website may use cookies and similar technologies to:

• Remember your browser and preferences.

• Measure Website traffic and performance.

• Understand which pages are visited, and for how long.

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6.2 We may use third‑party analytics services (for example, Google Analytics or similar tools) which collect data about Website usage. These services may be hosted overseas.

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6.3 You can choose to block cookies via your browser settings, but some parts of the Website may not function properly without them.

7. Disclosure of personal information

We may disclose your personal information to:

• Contractors or service providers who assist us in operating our business (for example, IT providers, website hosts, email providers, accountants).

• Third-party tools we use for email, CRM, or analytics (for example, online form and scheduling tools).

• Professional advisers (lawyers, accountants) where reasonably necessary.

• Government agencies, regulators, law enforcement, or courts where required or authorised by law.

Where reasonable, we will ensure that third parties who receive your personal information have appropriate privacy protections in place.

8. Overseas disclosure

Some of our service providers (e.g. website hosting, email, analytics platforms) may store or process personal information on servers located outside Australia.

​Where this occurs, we take reasonable steps to ensure that any overseas recipient will protect your personal information in a manner consistent with the APPs.

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9. Security of personal information

9.1 We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These steps may include:

• Secured systems and encrypted connections where appropriate.

• Password-protected accounts.

• Limiting access to personal information to staff and contractors who need it for their work.

9.2 However, no method of transmission over the internet or electronic storage is fully secure. We cannot guarantee absolute security of your information.

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10. Access to and correction of personal information

10.1 You may request access to personal information we hold about you, and you may ask us to correct any information that you believe is inaccurate, out of date, incomplete, irrelevant, or misleading.

10.2 To request access or correction, please contact us using the details below. We may need to verify your identity before giving access.

10.3 In some circumstances, we may refuse access where the law allows us to do so (for example, where giving access would unreasonably impact the privacy of others). If we refuse, we will tell you why.

11. Direct marketing

11.1 We may, from time to time, use your contact details to send you information about our services, special offers, or updates that we think may be relevant to you.

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11.2 You can opt out of these communications at any time by using the unsubscribe link (if provided) or by contacting us directly and asking to be removed from marketing lists.

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12. Complaints about privacy

12.1 If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue:

Byrne Turf And Maintenance – Privacy Officer

Email: Contact Us

Phone: 0468 003 040

12.2 Please provide as much detail as possible about your concern. We will respond to your complaint within a reasonable period, usually 30 days.

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12.3 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Details are available at www.oaic.gov.au.[5]

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13. Changes to this Privacy Policy

13.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

13.2 The latest version will always be available on our Website and will include the date it was last updated.

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